PointsBet is an online sportsbook and casino platform primarily operating in Canada (with a strong presence in Ontario under iGaming Ontario/AGCO regulations). Its U.S. operations were fully acquired by Fanatics in 2024, with customer accounts and data migrated to the Fanatics Sportsbook platform. If you still have an active PointsBet account in the U.S., it has likely been transitioned—contact Fanatics support for closure instead.

For Canadian users, follow the processes below.There is no fully self-service “delete account” button for permanent closure. Temporary options and self-exclusion tools are available directly in the app, while permanent account closure requires contacting customer support.

Important Considerations Before Closing Your PointsBet Account

Withdraw your funds first: Ensure your balance is $0 or request a withdrawal. Complete any pending verifications (ID, address, etc.). Pending wagers may be settled or cancelled during closure processes, with funds returned where applicable.
Temporary vs. permanent options:
- Short “Take a Break” or temporary closure: Reversible after the period ends.
- Self-Exclusion: A responsible gambling tool for 6 months, 1 year, or 5 years (stricter and often province-wide in Ontario). Permanent self-exclusion requires support contact.
- Permanent account closure: Handled by support; re-opening may be possible if the account management team approves it per company policy.
State/province regulations matter: In Ontario, self-exclusion is forwarded to iGaming Ontario for broader enforcement across AGCO-licensed operators.
Consequences: You may lose access to loyalty points, pending promotions, or marketing. Creating a new account after permanent closure or during self-exclusion could violate terms.
If you have a gambling problem: Prioritize self-exclusion or permanent closure and contact professional help (e.g., ConnexOntario at 1-866-531-2600 in Ontario or 1-800-GAMBLER nationally). PointsBet provides limits, breaks, and exclusion tools for player protection.

Step-by-Step Guide to Delete or Cancel Your PointsBet Account1. Temporary Closure or “Take a Break”

Log in to the PointsBet app or website.
Go to the Responsible Gambling section (often under Account/Settings or a dedicated tab).
Select Take a Break or short-term options (e.g., 1 day, 1 week, 1 month, 2 months, or 3 months).
Confirm your choice. Your account will be locked from login and wagering during this period and automatically reactivates afterward.
Alternatively, contact support via live chat or phone for temporary closure assistance. helpcentre.pointsbet.ca

2. Self-Exclusion (Recommended for Stronger Protection)

Log in to the PointsBet app.
Navigate to the Responsible Gambling section.
Scroll to the Self Exclude option (or click the button for longer periods).
Review the waiver and release information carefully.
Choose your exclusion period: 6 months, 1 year, or 5 years.
Confirm the selection. During this time, you cannot use the account for any reason, pending wagers may be cancelled (with funds returned), and no marketing will be sent. In Ontario, this is typically forwarded for province-wide exclusion.
For permanent self-exclusion, contact customer support directly (do not use the standard self-exclude tool). helpcentre.pointsbet.ca

3. Permanent Account Closure

Withdraw any remaining balance and resolve open bets.
Contact PointsBet Customer Support and clearly request permanent closure/deletion of your account. Provide your username/account ID, registered email, full name, and reason if requested.
Support will verify your identity (security questions or documentation) and process the request.
Processing time is typically quick, but confirm receipt of a closure email for your records.
Closed accounts can potentially be re-opened if the PointsBet account management team determines it aligns with company policy. helpcentre.pointsbet.ca

How to Contact PointsBet Customer Support (24/7 Availability)

Live Chat (fastest for most users): Log in → Profile tab (top right) → Contact & Support section → Live Chat button. Or scroll to the bottom of the homepage for the red chat box.
Phone: 1-833-441-1940 (available 24/7, including weekends and holidays).
Email: customercare@pointsbet.com (or customercare@pointsbet.ca). Responses usually within one hour. helpcentre.pointsbet.ca

Be polite, clear, and prepared with account details. Mention if the request relates to responsible gambling for appropriate guidance.

Additional Tips

Check the Responsible Gambling page in your account for limits (deposit, spending, time-based) as alternatives or complements to closure.
Document all communications and save confirmation emails.
Avoid logging in or attempting to create a new account during any exclusion or closure period, as this may lead to violations.
For the most current instructions, log into your PointsBet account and visit the Help Center or Responsible Gambling section, as interfaces and policies can update.
If your U.S. account was migrated to Fanatics, visit fanatics.com/sportsbook or contact Fanatics support for closure steps.

This guide is based on PointsBet’s official Canadian help resources and responsible gambling tools as of the latest available information in 2026. Always verify directly on the PointsBet site or app (pointsbet.ca or your provincial portal) for any updates, as regulatory requirements can change.If you are dealing with problem gambling, combine account closure with external support resources rather than relying solely on platform tools. Responsible gambling features at PointsBet are designed to help players stay in control.