How to Delete or Cancel a SugarHouse Account
Players who wish to close their account may request to do so by speaking to a Customer Support Agent via live chat, email or phone. The Customer Support Agent will immediately lock the players account, and verify the player’s identity by verifying their security questions. After security questions have been verified, the Customer Support Agent will forward the ticket to a member of Management and the account will be closed within 72 hours. The player will receive e-mail notification once the account has been closed.
When closing by email it is recommended that you have “Close SugarHouse Account” in the title of the email. The email will also provide a time stamp of closing the account.
Phone: (855)752-9101
Text Support: (855)720-0419
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