Summary

Draftkings Sportsbook App Review & Ratings

Draftkings recently downgraded. The reason is company business practices.  While the menu looks to be top of the line it really isn’t. The odds offered on the app are not often available at a retail location or on the kiosk. The lines are for the most part deceptive advertising and Draftkings should have been held accountable for this but unfortunately the gaming commissions want the tax money and have let DK get away with this.

I have been in a casino to make a bet and the lines offered on NHL games on the app were extensive. However, at the kiosk and at the betting window none of the lines other than the basic game & first period lines were available.
Lines not available in person but available on the app: 3 way regulation lines, first scorer, last scorer, anytime scorer, 2nd period lines, 3rd period lines, OT lines, race to 3, 4, 5, goals. correct score prop. Other than that the betting menu is great.

Draftkings Review & Ratings Criteria

• Betting Menu
  • The betting menu on the app is great. However, this is not the same menu you will get if you are trying to bet in person at a kiosk. The number of wagers and the ability to bet same game parlays or cross betting props from different games is only exceeded on shore by Fanduel.
• Bonuses
  • Very enticing welcome bonus offers. They differ by state but are usually a low limit first bet like; bet $5 and get $100 in bonuses. Good top line incentives. However, those incentives come with steep rollover requirements. If you going to bet just one event and cash out then the bonuses might not be for you.
• Customer Service
  • Rude and slow. Too many questions are responded to by sending links or quoting policy instead of trying to discuss the problem with the customer. Typical of large corporations who save money on real customer service by just sending people to the FAQ page.
• Live Betting
  • I like the live betting menu. Obviously only try live betting on the app as the lines change to fast to try it in person. The menu is quite large with the drawback that the lines are steep. In a pregame wager there might be a 20 cent line but in a live bet you will be looking at 30 cents of more.
• Retention Offers
  • Draftkings provides a lot of incentives to keep betting. It is good a pushing same game parlays and free bets for the first couple of months to get you started. Some deposit bonuses are available but I have found that they tend to max out at a lower limit, such as $100 or $200.
• Security
  • Good security setup. Yes, there have been some third party hacks or data breaches but almost every company has had these types of problems.
• User Experience
  • Not good. Draftkings has been bet limiting customers more and more in 2023 and while some will say that it is because the customer is winning. That doesn’t explain all of the bet limiting that has been taking place. Draftkings is a stock not a sportsbook. This means it has to answer to stock holders every quarter or the stock could tank. The big stock holder complaint has been “customer retention”. Yes, Draftkings was getting a lot of new customers but they were using their bonus and leaving. The hemorrhaging in customer retention was a major issue that needed to be addressed if DK stock was to increase. One way to slow down customer turnover was not to let the customer leave. If a customer had made a $100 deposit and received a $200 bonus then he could just bet the $300 and if he lost then he would leave. But, with bet limiting to say $2 a bet. Well, he isn’t going anywhere for a long time. Customer retention problem solved. Not a great user experience but the DK employee stock options keep their value.